Arrow Fat Left Icon Arrow Fat Right Icon Arrow Right Icon Cart Icon Close Circle Icon Expand Arrows Icon Facebook Icon Instagram Icon Pinterest Icon Twitter Icon Youtube Icon Hamburger Icon Information Icon Down Arrow Icon Mail Icon Mini Cart Icon Person Icon Ruler Icon Search Icon Shirt Icon Triangle Icon Bag Icon Play Video

Alice & Chains Jewelry logo

<

Our Policies

Returns:
  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Return shipping is not provided.

Additional non-returnable items:
  • Gift cards
  • Custom-designed & made items
  • Customized items


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.


Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@aliceandchainsjewelry.com.


Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@aliceandchainsjewelry.com and send your item to:
239 West 23rd Street, Houston Texas 77008


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
To return your product, you should mail your product to:
239 West 23rd Street

Houston Texas 77008

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

--------------------------------------------------------------------------------------------------

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@aliceandchainsjewelry.com or mailing us at:
Alice & Chains Jewelry
239 West 23rd Street

Houston Texas 77008

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
 _secure_session_id, unique token, sessional
 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@aliceandchainsjewelry.com or by mail at
Alice & Chains Jewelry
[Re: Privacy Compliance Officer]
239 West 23rd Houston Texas 77008
----

3RD PARTY APPS

LimeSpot Solutions Inc. (together with its affiliates, “LimeSpot”, “we”, “us” or “our”) is committed to protecting the privacy and the security of the personal information provided to us via our Products, while continuing to provide shoppers of our Store-based Clients, at the written direction of our Store-based Clients (defined below), with a personalized shopping and advertising experience and with recommendations that are personal, meaningful, and dynamic, as well as to provide general market intelligence or analysis based on aggregated information (the “Purpose”). While we accept personal information regarding shoppers from our Store-based Clients, any output of that information provided to those Store-based Clients, or any other third-party, is limited to aggregated, non-identifying, and non-personal information and, moreover, LimeSpot will not sell, rent, lease, share or disclose any shoppers’ information, or the information of any Store-based Clients, except as permitted by this Privacy Policy. All capitalized terms used herein shall have the meaning as defined herein, or if not defined, the meaning as set forth in our LimeSpot Customer Terms of Service. The term “Shoppers” shall be used herein to mean those individuals that use our Store-based Clients’ webpages or other accessible platforms or portals and who may or may not provide their personal information.

This Privacy Policy is based on the following principles/requirements:​

  • Transparency:

    LimeSpot, via its Store-based Clients, shall notify Shoppers that their data shall be processed by LimeSpot as described in this Privacy Policy; ​

  • Consent:

    LimeSpot shall require that its Store-based Clients, as part of its engagement therewith, obtain informed consent for the processing of Shoppers’ data by LimeSpot as described in this Privacy Policy;​

  • Accountability:

    LimeSpot shall require that its Store-based Clients, as part of its engagement therewith, provide the means for Shoppers to inquire from LimeSpot, through the Store-based Clients, regarding their personal data, and to withdraw consent (including by deleting all identifying personal information), or to inquire from LimeSpot or its Data Protection Officer (“DPO”);

  • Security:

    LimeSpot shall provide a secure means in which to store data, as well as to transfer data to LimeSpot via the Products from the Store-based Client; and

  • Breaches:

    LimeSpot shall notify the applicable Store-based Client in the event of any breach of security or other unauthorized processing of any of their Shoppers’ information.

Our Relationship to Our Clients and Their Shoppers

LimeSpot provides its Services to help its approved and contracted store-based clients (hereinafter “Store-based Clients”) to achieve the Purposes, as defined above. LimeSpot, at the written direction and authorization of our Store-based Clients, may obtain certain information regarding Shoppers as they use and provide information to our Store-based Clients. No matter who provides us with personal information, however, our commitment to privacy remains strong.

While LimeSpot ensures that any collection and subsequent disclosure to LimeSpot of any personal information via our Store-based Clients is in compliance with this Privacy Policy, we rely on and require our Store-based Clients to obtain Shoppers’ informed consent, and to provide access to this policy.

In some cases, Shoppers using LimeSpot may enable or authorize their access to a Store-based Client’s e-Commerce platform, and/or LimeSpot Products operating therein, using a third-party tool or a social networking site (“Third-Party Platform”), such as Facebook or Google. Accordingly, a Shopper must read and accept the terms of service and privacy policy of that Third-Party Platform, and LimeSpot cannot assume liability for any Shopper’s failure to do so. Further, LimeSpot may also process data previously, independently, or concurrently provided to the applicable Store-based Client by a Shopper (e.g. LimeSpot may obtain data through a Store-Based Client’s CRM or other data repository, or from other third-parties with whom they interact in association with providing their services to a given Shopper). LimeSpot takes reasonable administrative efforts to ensure that Store-based Clients provide an opportunity to Shoppers to have access to, and be given an opportunity to consent to, this Privacy Policy. Shoppers should also read and accept the terms of service and privacy policy of the Store-based Client. In some cases, LimeSpot may use Cookies (as that term is defined below) in association with a Third-Party Platform (e.g. Facebook, Google) in order to provide information to a Shopper via such Third-Party Platforms, particularly in the form of advertising, the content of which is selectively determined by such Shopper’s interaction with the Third-Party Platform in question. None of such Shopper’s personal information is copied by or transferred to LimeSpot from any Third-Party Platform in this circumstance.

LimeSpot relies upon its Store-based Client to obtain informed consent regarding the use of LimeSpot Products on their e-Commerce Platforms, including providing access to this Privacy Policy prior to acquiring consent. LimeSpot is not responsible for any act or omission of a Store-Based Client if the client fails to acquire, or is deficient in any way in acquiring, such informed consent. To the extent that the client’s collection, use, or disclosure of personal information provided to LimeSpot, prior to, independently of, or concurrently with the provision of Shopper data to LimeSpot fails to comply with this Privacy Policy or applicable data protection or other laws, LimeSpot has no ability to control, manage, or indeed identify such non-compliance. Any inquiries regarding independent acts or omissions involving a Shopper’s personal information by our Store-based Client must be directed to that Store-based Client.

How We Collect Shopper Information

Directly From a Store-based Client Site: Shoppers engage LimeSpot Products or Services when a Store-based Client installs one of our Plug-ins or other Product in association with its e-Commerce Platform. This incorporates functionality through the LimeSpot API Platform. Using the LimeSpot API, or other similarly installed Product, through a Shopper’s interaction with one of our Store-based Client’s e-commerce platforms, we collect certain information that is provided to such e-commerce platforms about Shoppers, Shoppers’ interest in product offerings, Shoppers’ historical and new orders, Shoppers’ details that are provided to the e-commerce platform, and Shoppers’ behavior and interactions while visiting the e-commerce platform. By engaging in any of the foregoing activities and/or providing consent to provide such information by accepting the terms of this Privacy Policy (as required by applicable law, and which should be incorporated into our Store-based Client’s privacy or data protection policies), Shoppers, by virtue of such engagement or consent, authorize LimeSpot to collect, store and use any such data that comprises personal information in accordance with this Privacy Policy.

Through a Third-Party Platform and/or Store CRM: In some cases, Shoppers may authenticate themselves within your LimeSpot-enabled store by signing on using a Third-Party Platform, or a Store-based Client may provide LimeSpot access to some other form of Shopper identification pursuant to such Store-based Client’s privacy policy (e.g. an eCommerce Platform’s customer management tools, external CRM, or Loyalty Program). This information is necessary to carry out the Purpose. This information may vary and may be affected by the privacy settings Shoppers establish with the applicable Third-Party Platform and/or the Store-based Client. Shoppers should be able to control and find out more about these settings at the Third-Party Platform used to access or use LimeSpot Products or Services, and/or through the terms and/or privacy policy of the applicable Store-Based Client or its CRM tool, if there is one. By using or accessing any of our products or software through a Third-Party Platform login, and/or a store CRM, Shoppers, pursuant to the terms of the applicable Third-Party Platform and/or e-Commerce Platforms (including their CRM), authorize us to process such information in accordance with this Privacy Policy and the corresponding privacy terms and settings of the applicable Third-Party Platform and/or e-Commerce Platform.

The Types of Information We May Collect

We collect two types of information. Both types of information are required to provide the LimeSpot Purposes that are offered via a LimeSpot-enabled Store-based Client’s eCommerce platform, or through related channels (e.g. Emails, Messages, Advertising, etc.).

The first type of information is Personally Identifying Information (“PII”). The other type of information is Non-Personally Identifying Information (“NPII”).

PII includes information that is uniquely associated with an identifiable Shopper, or that identifies a Shopper, and may specifically include age, gender, location, email address, phone number, and, in some cases, IP address.

NPII may include information that is collected directly from a Shopper, during a Shopper’s interaction with the site, or from information provided to a third-party, and which does not identify, or is not uniquely associated with, an identifiable Shopper. NPII includes, but is not limited to, a Store-based Client’s name and location, Store-based Client product and collections information, non-identifying order information, Store-based Client CRM/Loyalty programs, age range, association with a geographical or network area, Shoppers’ general interests as indicated by their interaction with an e-Commerce Platform (such as selections thereon), Shoppers’ shopping behavior, and Shoppers’ choices within LimeSpot enabled e-Commerce Platforms. NPII may also include information that is non-personally identifying but was generated from PII, such as by aggregation with other PII or anonymization.

How We Use and Disclose Information

We will not sell, rent, lease, share or otherwise disclose information provided to us, whether or not it constitutes PII or NPII, unless consent to such disclosure is provided in accordance with this Privacy Policy or other means, the information is rendered anonymous through aggregation, hashing or other means, or disclosure is required by law. By accepting this Privacy Policy, Shoppers, by virtue of Store-based Clients’ contractual obligations to obtain consent and to provide access to, and to comply with, this Privacy Policy, are deemed to have provided LimeSpot with a valid written consent to do the following:

  • Performance of Services. We may use Shoppers’ PII and NPII to fulfil the Purposes. We may also use Shoppers’ NPII in connection with other services and features we provide to third-parties or other Store-based Clients. This includes by assessing information relating to, and historical patterns associated with, Shoppers, and/or profiles or categories of classes of Shoppers, such as by observing shopping choices and activities of Shoppers (or Shoppers fitting characteristics relating to such profiles or categories, but not necessarily any information relating to an identifiable Shopper). We may also process Shoppers’ data in association or combination with information relating to that Shopper, or information relating to Shoppers belonging to the same profile or category, from other Store-based Clients. We will also use this information to improve the quality of our Products and Services.

  • Performance of Services Associated With Third-Party Platforms:

    • Advertising Customization: In order to provide personalized advertising on Third-Party Platforms, LimeSpot pushes certain NPII information relating to a Shopper (e.g. non-personally identifying shopping preferences profile information) to such Third-Party Platform which then selectively provides advertising. Except as provided below, none of a Shopper’s PII or NPII information is provided to LimeSpot from any Third-Party Platform. ​
    • Authentication: In some cases, LimeSpot uses authentication services provided by Third-Party Services to authenticate a Shopper with their LimeSpot data. ​​ ​
  • Investigations and Protection. LimeSpot may release Shopper information: when we believe it is appropriate or required in order to comply with the law; to investigate, prevent, or take action regarding illegal activities; to detect or investigate suspected fraud; in situations involving potential threats to the physical safety of any person or other similar exigent circumstances; to prevent violations of LimeSpot’s Customer Terms of Service, or to enforce the provisions thereof; to comply with any other agreement that we may have entered into with you; or to protect the rights, property or safety of LimeSpot and others. This may include exchanging information with other companies and organizations for fraud prevention and credit risk reduction. LimeSpot may cooperate with and disclose information to any authority, government official or third-party, without giving any notice, in connection with any investigation, proceeding or claim arising from an asserted illegal action or infringement. ​
  • Third-Party Service Providers. LimeSpot may employ or engage other companies to perform tasks on our behalf and may need to share some of your information with them to provide products and services to you. Examples of this may include data storage and analysis. These third-parties have access to information needed to perform their functions but may not use it for any other purpose. ​
  • Business Transfer. As we continue to develop our business, we may purchase other businesses or companies, be acquired by another entity, merge or enter into a joint venture or other type of business combination with another entity, or sell all or substantially all of our assets to a third-party. In such transactions, Shopper information generally is one of the transferred business assets but remains subject to this Privacy Policy (unless the customer consents otherwise).

Granting us this permission not only allows us to provide our Products and Services as they exist today, but also allows us to provide innovative features, products, software and services we may develop in the future that use the information we receive about Shoppers in new ways.

LimeSpot owns the databases and all rights to our applications and software. While Store-based Clients and Shoppers allow us to process the information we receive, such Store-based Clients and Shoppers using LimeSpot enabled stores always own all of their own personally identifiable information. ​ ​

How We Use Cookies and Other Technologies

LimeSpot Products, and our store customers, may use “cookies” and other technologies such as pixel tags and web beacons in our Products. In some cases, these may also be incorporated into a store customer’s website, app, or platform, and/or they may be implemented by a LimeSpot Product specifically. These technologies help us better track and understand Shopper behavior, measure the effectiveness of advertisements, and generate recommendations, and generally carry out the Purpose. To the extent information is collected by cookies and/or other technologies includes personal information, it will be treated as such under this Privacy Policy. For example, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we will also consider such information as personal information.

LimeSpot and its Store-based Clients may also use cookies and other technologies to remember personal information when Shoppers use Store-based Clients’ websites, online services, and apps, as well as to collect and store information related to such use. We may use this to make a Shopper’s experience with LimeSpot-enabled eCommerce platforms more convenient, personal, and useful. This may include combining such information across different stores in order to generate information related to the Purpose (though no PII collected from one store will ever be shared with another store). For example, knowing a Shopper’s country and language helps us provide a customized and more useful shopping experience. Knowing someone using a given Shopper’s computer or device has shopped for a certain product or used a particular service helps us and our Store-based Clients, including different Store-based Clients from those on whose website (or other eCommerce platform) a cookie or other technology was used to remember or collect information; or to make advertising, permitted email communications, or recommendations more relevant to your and other Shoppers’ interests. Lastly, we may use cookies or other such technology, and information collected therefrom, to improve our services.

How We Keep Your Information Secure

The security of Shopper information is important to us. We implement reasonable security measures to protect the security of your information both online and offline, and we are committed to the protection of Shopper information. Only those individuals at LimeSpot that have an obligation to maintain confidentiality may access Shopper PII.

When we handle Shopper information on the Internet we encrypt the transmission of that information using secure socket layer technology (“SSL”). Shopper information is pseudonymized and rendered as NPII. LimeSpot has redundant and distributed systems, and other system measures, that provide for ongoing confidentiality, integrity, availability and resilience. Our systems are routinely tested or assessed for their measures to ensure the security of Shopper Data.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Shopper information, we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never occur.

We will notify the Store-based Client, who is ultimately the data controller, from whom we obtain information in the event of an unauthorized access or disclosure of such information. We will take reasonable administrative steps, by making it a condition of our terms of services with them, to ensure that such Store-based Client take steps to inform the affected Shopper to the extent that it is required under applicable law.

If you have any questions about how we strive to keep information secure, you can contact us at dpo@limespot.com.

Storage and Transfer of Your Information

We may transfer, store and process Shoppers’ information, both PII and NPII, to or on computers located in the United States, Europe, or Canada. Accordingly, such information may be subject to the laws of these relevant jurisdictions.

LimeSpot’s technical infrastructure relies on data centers and cloud service providers that are located outside Europe on Microsoft’s Azure platform. Microsoft became the first global cloud service provider to appear on the Department of Commerce’s list of Privacy Shield certified entities as of August 12th 2016. The European Commission adopted the EU-US Privacy Shield Framework on July 12th 2016, replacing the International Safe Harbor Privacy Principles as the mechanism for allowing companies in the EU and the US to transfer personal data across the Atlantic in a manner compliant with the EU data protection requirements, as stated on PrivacyShield.gov. See also https://azure.microsoft.com/en-us/blog/microsoft-cloud-is-first-csp-behind-the-privacy-shield.

Canada has been recognized as ensuring an adequate level of protection for personal data. See https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en.

There is no fixed period for storage of Shoppers’ PII. We will remove Shoppers’ PII upon any of the following:

  • A request from the Shopper via our Shopper Rights Access Portal (see below);

  • A request from the applicable Store-based Client from which the Shopper, whose data is being deleted, was obtained, or such Shopper notifies LimeSpot in writing that their consent has been withdrawn;

  • An objection from a Shopper, via a Shopper or an applicable Store-based Client, is received by LimeSpot in writing relating to the processing of any Shopper PII;

  • If LimeSpot learns that any PII has been collected unlawfully;

  • A request from any supervisory authority or legal authority (e.g. police, third-party having an applicable court order) having sufficient legal authorization or LimeSpot being made aware that PII should be deleted to ensure compliance with an applicable legal obligation.

The storage period for any NPII that does not relate to, or uniquely identify, a Shopper is indefinite.​

Shoppers’ Rights

LimeSpot supports Shoppers’ rights in the following ways:

  • Transparency. Shoppers’ rights relating to transparency are supported through the full and clear disclosure of the processing and storage of Shopper’s information, and the Purposes thereof, in this Privacy Policy.

  • Accountability and DPO. While LimeSpot is not a controller of Shopper data, LimeSpot nevertheless encourages Shoppers to contact the LimeSpot DPO (dpo@limespot.com) for issues relating to Shopper information that is collected or processed by LimeSpot via a Store-based Client (although LimeSpot reserves the right to take no action, and/or to forward Shopper’s concerns to the applicable Store-based Client, in cases where the issue relates to Shopper data collected or processed by the Store-based Client). Furthermore, the Shopper has the right to lodge a complaint about LimeSpot’s data protection with an applicable supervisory authority with jurisdiction to receive such a complaint. We note that for European Shoppers, there is no requirement for LimeSpot to have a European representative (as LimeSpot is not a controller); however, the applicable Store-based Client may, if applicable law requires such a representative, may be contacted regarding the processing of any data relating to a European person, if that requirement applies to such Store-based Client.

  • Access, Rectification, and Deletion. LimeSpot provides the Shopper Rights Access Portal, via its Store-based Clients, or directly from our Privacy Tool, which is an automated tool for viewing the PII and NPII that LimeSpot may have in data storage. The Shopper Rights Access Portal further allows any Shopper to delete all PII in LimeSpot storage upon request. See our Privacy Tool If any information is incorrect or is incomplete, please direct any requests for rectification to dpo@limespot.com after which they shall be addressed as is practicable.

  • Breaches. LimeSpot shall notify the Store-based Client that collected the information in the event of any breach or unauthorized access to Shoppers’ PII of the following information: the existence and nature of such breach, our DPO, possible or likely consequences, and measures taken to address or, where possible, mitigate the breach. Our standard terms with our Store-based Clients require them to comply with this requirement, where required by applicable law.

Changes to this Privacy Policy

Our business practices change constantly and this Privacy Policy may change accordingly. We reserve the right to modify this Privacy Policy at any time. It is the responsibility of Store-based Clients, and/or Shoppers, to ensure that they are aware of the contents of this Privacy Policy, so it should be reviewed periodically. We may e-mail or post to Store-based Clients periodic reminders of our notices and conditions and any changes thereto, but are not required to so, and so we recommend that www.limespot.com/privacy-policy be referred to regularly. Unless stated otherwise, our current Privacy Policy applies to all PII that we have about Shoppers who use LimeSpot-enabled eCommerce platforms.

Questions and Concerns

This Privacy Policy, and any associated dispute, is subject to the laws of the Province of British Columbia and the federal laws of Canada applicable therein. If a Store-based Client or a Shopper using a LimeSpot-enabled eCommerce platform has any concerns about privacy concerning LimeSpot, they may contact us at dpo@limespot.com with a thorough description and we will try to resolve them.

Any questions about this Privacy Policy should be addressed to: dpo@limespot.com.